The Business / Service Performance Excellence (BPE / SPE) Model

Business Performance Excellence (BPE) is achieved when an organization is generating the maximum level of profit possible; given the human, financial, capital, and other resources it possesses. Service Performance Excellence (SPE) is achieved when an organization is generating the maximum level of value possible; given the human, financial, capital, and other resources it possesses.

The implementation of this comprehensive model for effectively managing your unit starts with the execution of a Policy Deployment (Hoshin Planning) effort, designed to align everyone in your organization on a set of goals and objectives consistent with the Vision, Mission, and Value Proposition for the unit. In executing the subsequent Phases of the model, data based and client-centric strategies will be executed to allow you to maximize value at the lowest possible cost; with headcount reduction and capital investment constituting last versus first choices for process improvement.

To obtain additional information about what this model can offer you, and arrange a meeting with or presentation from OPI personnel, please complete the form to the right. If you would like to take advantage of the experience implementing this model from a client’s point of view, contact Associate Vice Chancellor Larry Levine. As the CIO for CU Boulder, he can describe his experiences implementing this model since AY 2012.

Finally, a one hour video (below) describing the structure and purpose of the BPE / SPE model, and an illustration of the results that may be achieved through its implementation, as presented by Professor Jeffrey Luftig is now available for review.  Also below are the first two chapters in Luftig and Ouellette's Business Performance Excellence, which can serve as a primer for the strategic planning activities.