Business Performance Excellence (BPE) is achieved when an organization is generating the maximum level of profit possible; given the human, financial, capital, and other resources it possesses. Service Performance Excellence (SPE) is achieved when an organization is generating the maximum level of value possible; given the human, financial, capital, and other resources it possesses.
The implementation of this comprehensive model for effectively managing your unit starts with the execution of a Policy Deployment (Hoshin Planning) effort, designed to align everyone in your organization on a set of goals and objectives consistent with the Vision, Mission, and Value Proposition for the unit. In executing the subsequent Phases of the model, data based and client-centric strategies will be executed to allow you to maximize value at the lowest possible cost; with headcount reduction and capital investment constituting last versus first choices for process improvement.
To obtain additional information about what this model can offer you, and arrange a meeting with or presentation from OPI personnel, please complete the form to the right. If you would like to take advantage of the experience implementing this model from a client’s point of view, contact Associate Vice Chancellor Larry Levine. As the CIO for CU Boulder, he can describe his experiences implementing this model since AY 2012.
Finally, a one hour video (below) describing the structure and purpose of the BPE / SPE model, and an illustration of the results that may be achieved through its implementation, as presented by Professor Jeffrey Luftig is now available for review.